Performance & Accountability presents managers and supervisors with a clear model they can follow to plan, monitor, analyze, and maintain a satisfying process of performance improvement for their staff. Performance and Accountability! provides the tools organizations need to help employees achieve a greater level of ownership, effectiveness and increased productivity in their work tasks and activities.
Participants who attend this 2 day workshop will learn to help themselves and others view accountability as an ongoing process and a method for achieving personal and professional effectiveness.
The workshop presents a simple-to-use method (or cycle) of accountability common to all tasks - responsibility, empowerment, and accountability that addresses the before, during and after phase of any work assignment or task.
The workshop offers tools and strategies to help participants ensure every task has a clearly defined owner and agreement; empower themselves and others to keep their agreements; hold others accountable for what they agreed to do; be accountable without becoming defensive; and learn from mistakes. When managed properly, this culture of accountability can result in consistently met deadlines, clearly defined roles and expectations, improved supervisor-to-employee and peer-to-peer relationships and increased team efficiency.
Focus on the Cycle of Accountability
RESPONSIBILITY: The "Before" Phase: Establishing a mindset of ownership for the task and taking responsibility for getting it done
EMPOWERMENT: The "During" Phase: Doing whatever is necessary to complete the task, including identifying action steps, a timeline and using necessary resources
ACCOUNTABILITY: The "After" Phase: Owning the outcome of the task, good or bad, acknowledging it and learning from the experience